That iconic
line from the movie “Cool Hand Luke” can be the root of frustration for both
the workers and the residents dropping off materials at municipal yard waste
and organics recycling sites. Clearly communicating the site’s rules and
regulations on both the city’s website and on signage displayed at the compost
site can:
- Reduce frustration for citizens who were unaware of restrictions.
- Reduce time and resources spent removing unauthorized materials.
- Reduce confrontations between city employees and the residents.
- Provide a more enjoyable/hassle-free experience for the workers and visitors.
While operating
during the COVID-19 pandemic the city should make the public aware of the
following procedures that will be required for the safety of the workers and
the public.
Visitors to the site should:
Visitors to the site should:
- Practice social distancing and stay at least six feet away from others at compost sites.
- Plan for extra time as social distancing measures may restrict the number of people who can safely unload at one time and may create delays during peak hours.
- Stay in vehicles until they reach the unloading site and it is their turn to unload.
- Stay in designated areas and avoid the six-foot restricted areas painted on pavement at dump area (if applicable and more than one party is allowed to unload at a time).
Resident
FAQS for yard waste sites
Q. Is this compost site for me? When are you open?
Let the
residents know in advance:
- What identification is required to use compost site.
- Your operating hours and seasonal fluctuations to hours.
- Whether commercial use is allowed or not.
Q. What can
I drop off?
Clearly
communicate the acceptable versus unacceptable materials. Make sure unloading
sites are clearly marked with what item is accepted and where. Acceptable
materials will vary from city to city, but once you determine your policy
clearly communicate:
How items are sorted.
How items are sorted.
- What is accepted.
- What is prohibited.
- What fees
will be charged broken down by material and quantity.
For example, some cities may have the following policy on accepted and prohibited items:
Acceptable Materials
|
Unacceptable Materials
|
Spring and fall lawn rakings and thatch
|
Grass clippings, lumber, sod, and soil
|
Leaves
|
Stumps
|
Soft, vegetative garden waste
|
Christmas trees
|
Tree waste
|
Retaining wall blocks, lumber, rocks, and dirt
|
Q. What else
do I need to know?
Post any
additional yard waste site policies on both the website and at the site. For
example:
- Paper leaf bags need to be hauled away by visitor.
- No plastic bags may be left on site.
- No yard waste may be left outside facility.
- No chain saws or wood splitters may be used on site.
Q. But why?
Knowing the
reasoning behind why items are prohibited, or some restriction are in place can
reduce complaints from yard waste site visitors. To ease frustration for users,
post why these policies are in place. For instance:
- During early spring and late fall, the amount of available daylight is decreased, especially when daylight saving time ends in early November. The site closes earlier during those seasons for the safety of residents who may be backing up vehicles and trailers in the dark.
- Dirt, rocks, and lumber can cause damage to equipment.
- Compost site size limitations does not allow for the accommodation of grass clippings.
Provide solutions when possible for alternative disposal options for restricted materials. Suggestions may include:
- Contract your waste hauler to see if Christmas trees can be collected at curbside.
- Contact forestry staff at (###) ###-#### about diseased tree disposal.
- Grass clippings can be disposed of at ….
Q. How do I
contact you? Where are you located?
Your website
should provide the visitor contact information including:
- Site names
- Addresses
- Phone numbers
- Map graphics
Keeping your
yard waste site secure
In addition
to improved communication, here are a few measures your city might consider
that could deter after-hours dumping and unauthorized site access:
- Install a gated entrance to compost site.
- Fence in the compost site.
- Only open during staffed hours.
- Operate security cameras at the compost site.
In summary
Clearly
communicating the city yard waste and organics recycling site’s scope of
operations, policies, and restrictions will set accurate expectations, reduce
confusion, avoid confrontations, and provide a more enjoyable experience for
all.
Submitted by: Joe Gehrts, Senior Loss Control Consultant
Submitted by: Joe Gehrts, Senior Loss Control Consultant